The impact of language barriers on trust formation in multinational teams
Article
Tenzer, H., Pudelko, M. and Harzing, A. 2014. The impact of language barriers on trust formation in multinational teams. Journal of International Business Studies. 45 (5), pp. 508-535. https://doi.org/10.1057/jibs.2013.64
Type | Article |
---|---|
Title | The impact of language barriers on trust formation in multinational teams |
Authors | Tenzer, H., Pudelko, M. and Harzing, A. |
Abstract | This study systematically investigates how language barriers influence trust formation in multinational teams (MNTs). Based on 90 interviews with team members, team leaders, and senior managers in 15 MNTs in three German automotive corporations, we show how MNT members’ cognitive and emotional reactions to language barriers influence their perceived trustworthiness and intention to trust, which in turn affect trust formation. |
Keywords | interpersonal trust; language; multinational teams; cognition; emotion |
Research Group | International and Cross-cultural Management group |
Publisher | Palgrave Macmillan |
Journal | Journal of International Business Studies |
ISSN | 0047-2506 |
Electronic | 1478-6990 |
Publication dates | |
Online | 19 Dec 2013 |
01 Jun 2014 | |
Publication process dates | |
Deposited | 27 Mar 2015 |
Accepted | 16 Oct 2013 |
Submitted | 13 Nov 2012 |
Output status | Published |
Accepted author manuscript | |
Copyright Statement | This is a post-peer-review, pre-copyedit version of an article published in Journal of International Business Studies. The definitive publisher-authenticated version, Tenzer, Helene and Pudelko, Markus and Harzing, Anne-Wil (2014) The impact of language barriers on trust formation in multinational teams. Journal of International Business Studies, 45 . pp. 508-535. ISSN 0047-2506 is available online at: http://dx.doi.org/10.1057/jibs.2013.64 |
Additional information | Special Issue: The Multifaceted Role of Language in International Business: Unpacking the Forms, Functions and Features of a Critical Challenge to MNC Theory and Performance |
Digital Object Identifier (DOI) | https://doi.org/10.1057/jibs.2013.64 |
Scopus EID | 2-s2.0-84902204689 |
Language | English |
https://repository.mdx.ac.uk/item/84zy7
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