Assessment of the online business support offer : growth and improvement service, my new business and helpline

Project report


Owen, R., Department for Business Innovation and Skills, Middlesex University Business School and BMG Research Assessment of the online business support offer : growth and improvement service, my new business and helpline. Department for Business, Innovation & Skills..
TypeProject report
TitleAssessment of the online business support offer : growth and improvement service, my new business and helpline
AuthorsOwen, R., Department for Business Innovation and Skills, Middlesex University Business School and BMG Research
Abstract

This study provides the Department for Business, Innovation and Skills (BIS) with an early understanding of whether online business support services provided by Business Link have performed effectively against the strategic objective of ‘digital transformation’. That is to successfully assist businesses through a website rather than through higher cost services (for example face to face contact).
The study also makes an early assessment of the value of the services provided to new users, with a focus on cost effectiveness and effective referral to other appropriate business support services in the public, private and third sectors. The support services include the comprehensive start-up service provided by My New Business, and online tools provided by the Growth Improvement Service, enabling businesses to identify and solve problems.

Research GroupCentre for Enterprise, Environment and Development Research (CEEDR)
PublisherDepartment for Business, Innovation & Skills.
Publication process dates
Deposited03 Oct 2014
Output statusPublished
Publisher's version
Web address (URL)https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/36860/12-1348-assessment-of-online-business-support-offer.pdf
LanguageEnglish
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