Supporting staff to respond effectively to informal complaints: findings from an action research study
Article
Allan, H., Odelius, A., Hunter, B., Bryan, K., Knibb, W., Shawe, J. and Gallagher, A. 2015. Supporting staff to respond effectively to informal complaints: findings from an action research study. Journal of Clinical Nursing. https://doi.org/10.1111/jocn.12770
Type | Article |
---|---|
Title | Supporting staff to respond effectively to informal complaints: findings from an action research study |
Authors | Allan, H., Odelius, A., Hunter, B., Bryan, K., Knibb, W., Shawe, J. and Gallagher, A. |
Abstract | Aim: to understand how nurses and midwives manage informal complaints at ward level. |
Publisher | Blackwell |
Journal | Journal of Clinical Nursing |
ISSN | 0962-1067 |
Publication dates | |
2015 | |
Publication process dates | |
Deposited | 22 Apr 2015 |
Output status | Published |
Copyright Statement | "This is the pre-peer reviewed version of the following article: Allan, H. T., Odelius, A. C., Hunter, B. J., Bryan, K., Knibb, W., Shawe, J. and Gallagher, A. (2015), Supporting staff to respond effectively to informal complaints: findings from an action research study. Journal of Clinical Nursing, which has been published in final form at http://dx.doi.org/10.1111/jocn.12770. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving." |
Additional information | Article first published online: 7 FEB 2015 |
Digital Object Identifier (DOI) | https://doi.org/10.1111/jocn.12770 |
Language | English |
First submitted version |
https://repository.mdx.ac.uk/item/850wq
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