From transformative learning to social change? Using action research to explore and improve informal complaints management in an NHS trust
Article
Odelius, A., Allan, H., Hunter, B., Bryan, K., Knibb, W. and Shawe, J. 2015. From transformative learning to social change? Using action research to explore and improve informal complaints management in an NHS trust. International Practice Development Journal. 5 (1).
Type | Article |
---|---|
Title | From transformative learning to social change? Using action research to explore and improve informal complaints management in an NHS trust |
Authors | Odelius, A., Allan, H., Hunter, B., Bryan, K., Knibb, W. and Shawe, J. |
Abstract | Background: The number of complaints concerning aspects of care from patients and/or carers have increased over time. Yet, in spite of a growing body of national and international literature on health care complaints there is a lack of knowledge around how nurses and midwives manage informal complaints at ward level, or staff needs in relation to this. |
Keywords | Action research, transformative learning, social change, healthcare complaints, patient complaints |
Publisher | Foundation of Nursing Studies |
Journal | International Practice Development Journal |
ISSN | 2046-9292 |
Publication dates | |
01 May 2015 | |
Publication process dates | |
Deposited | 21 Oct 2016 |
Accepted | 09 Apr 2015 |
Output status | Published |
Publisher's version | |
Accepted author manuscript | |
Copyright Statement | Final Accepted Version: This is a pre-copyedited, peer-reviewed version of the following article Odelius, A., Allan,H., Hunter, B., Bryan, K., Knibb, Shawe, J., (2015) From transformative learning to social change? Using action research to explore and improve informal complaints management in an NHS trust. International practice development journal, 5 (1), which has been published in final form at https://www.fons.org/library/journal/volume5-issue1/article6 |
Additional information | Published Version: © FoNS 2015 International Practice Development Journal 5 (1) [6]. This article by Anki Odelius, Helen Allan, Billie Hunter, Karen Bryan, Wendy Knibb, Jill Shawe is licensed under a Creative Commons Attribution Non-Commercial 3.0 License. http://creativecommons.org/licenses/by-nc/3.0/ |
Web address (URL) | https://www.fons.org/library/journal/volume5-issue1/article6 |
Language | English |
https://repository.mdx.ac.uk/item/86qqv
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