Effects of a victim’s response to an offender’s apology: when the victim becomes the bad guy
Article
Dhami, M. 2016. Effects of a victim’s response to an offender’s apology: when the victim becomes the bad guy. European Journal of Social Psychology. 46 (1), pp. 110-123. https://doi.org/10.1002/ejsp.2145
Type | Article |
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Title | Effects of a victim’s response to an offender’s apology: when the victim becomes the bad guy |
Authors | Dhami, M. |
Abstract | The ‘apology-acceptance’ script that may prevail during the victim–offender mediation process suggests that victims may feel obliged or pressured to accept an offender’s offer of an apology. Violations of this expectation in terms of rejection of an apology or no recognition of it may influence the outcomes of mediation in several ways. Two experiments examined the effects of a victim’s response to an offender’s offer of a full apology on offenders’ perceptions of the victim’s response, emotional reactions, perceptions of the victim, attitudes towards the dispute and attitudes towards mediation. Experiment 1 compared the effects of a rejection, acceptance and no recognition of an apology, and Experiment 2 further investigated the effects of an acceptance versus no recognition of an apology. It was found that offenders who had their apology rejected considered the victim’s response as least appropriate and were least satisfied by it. ‘Rejected’ offenders felt more anger towards the victim and had more negative impressions of the victim. Offenders who had their apology accepted felt more guilt and shame. They were, however, also more willing to reach an agreement and were more likely to perceive the conflict as being resolved. ‘Accepted’ offenders were also more likely to participate in mediation in the future and more willing to recommend mediation to others. The present research also demonstrated that no recognition of an apology has adverse effects similar to a rejection of an apology. |
Publisher | Wiley |
Journal | European Journal of Social Psychology |
ISSN | 0046-2772 |
Publication dates | |
Online | 01 Sep 2015 |
01 Feb 2016 | |
Publication process dates | |
Deposited | 24 Oct 2017 |
Accepted | 20 Jul 2015 |
Output status | Published |
Accepted author manuscript | |
Copyright Statement | This is the peer reviewed version of the following article: Dhami, M. K. (2016) Effects of a victim's response to an offender's apology: When the victim becomes the bad guy. Eur. J. Soc. Psychol., 46: 110–123. doi: 10.1002/ejsp.2145, which has been published in final form at http://dx.doi.org/10.1002/ejsp.2145. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving. |
Digital Object Identifier (DOI) | https://doi.org/10.1002/ejsp.2145 |
Language | English |
https://repository.mdx.ac.uk/item/873w3
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