Towards a multidimensional self-assessment for software process improvement: a pilot tool

Conference paper

Georgiadou, E., Berki, E., Siakas, K., Sameh, S., Estdale, J., Rahanu, H., Ross, M., Messanarz, R. and Valtanen, J. 2021. Towards a multidimensional self-assessment for software process improvement: a pilot tool. Yilmaz, M., Clarke, P., Messnarz, R. and Reiner, M. (ed.) 28th European Conference on Software Process Improvement. Krems, Austria 01 - 03 Sep 2021 Springer. pp. 164-180 https://doi.org/10.1007/978-3-030-85521-5_12
TypeConference paper
TitleTowards a multidimensional self-assessment for software process improvement: a pilot tool
AuthorsGeorgiadou, E., Berki, E., Siakas, K., Sameh, S., Estdale, J., Rahanu, H., Ross, M., Messanarz, R. and Valtanen, J.
Abstract

The SPI Manifesto provides a framework for guiding software development organisations in their improvement efforts. Based on the Values of People, Business and Change, which are supported and informed by one or more of the ten principles, the designer and developer can avoid pitfalls, minimise risks and make their business successful. It has been established, in theory and practice, that improving the process results in improvement of the products and services emanating from that process. Following a number of earlier multidimensional analyses of the SPI Manifesto, carried out by the authors, a series of tabular representations identifying the nature, importance and strength of relationships between the Manifesto’s Values and Principles in terms of eight dimensions encapsulated in the acronym STEEPLED (Sociocultural, Technical, Economic, Environmental, Political, Legal, Ethical and Demographic) were developed. In this paper, we present a conceptualisation of a pilot automated tool (based on the STEEPLED Analysis), which could, potentially, be implemented/realised and used for self-assessment by software developing organisations. Starting with a self-assessment, current issues and requirements could be identified and revealed. The self-assessment using the pilot automated tool would, additionally, reveal areas requiring improvement, and would serve as a guide for the participating organisation to put focus on prioritising candidate process areas that require improvement. Also, the field testing of the pilot tool could enable the design and improvement of the tool itself, which, in turn, will be used in future for expert external/independent process assessment.

Sustainable Development Goals9 Industry, innovation and infrastructure
Middlesex University ThemeCreativity, Culture & Enterprise
Conference28th European Conference on Software Process Improvement
Page range164-180
Proceedings TitleSystems, Software and Services Process Improvement: 28th European Conference, EuroSPI 2021, Krems, Austria, September 1–3, 2021, Proceedings
EditorsYilmaz, M., Clarke, P., Messnarz, R. and Reiner, M.
ISSN1865-0929
Electronic1865-0937
ISBN
Hardcover9783030855208
Electronic9783030855215
PublisherSpringer
Publication dates
Online25 Aug 2021
Print01 Sep 2021
Publication process dates
Accepted30 May 2021
Deposited27 Oct 2021
Output statusPublished
Accepted author manuscript
File Access Level
Open
Copyright Statement

This version of the contribution has been accepted for publication, after peer review (when applicable) but is not the Version of Record and does not reflect post-acceptance improvements, or any corrections. The Version of Record is available online at: http://dx.doi.org/10.1007/978-3-030-85521-5_12. Use of this Accepted Version is subject to the publisher’s Accepted Manuscript terms of use https://www.springernature.com/gp/open-research/policies/accepted-ma...

Additional information

Proceedings of the European Conference on Software Process Improvement (EuroSPI)
Part of the Communications in Computer and Information Science book series (CCIS, volume 1442)

Digital Object Identifier (DOI)https://doi.org/10.1007/978-3-030-85521-5_12
Web address (URL) of conference proceedingshttps://doi.org/10.1007/978-3-030-85521-5
LanguageEnglish
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Siakas, K., Berki, E. and Georgiadou, E. 2003. CODE for SQM: a model for cultural and organisational diversity evaluation. in: Messnarz, R. (ed.) EuroSPI 2003 proceedings: EuroSPI 2003, European software process improvement. Graz Technischen Universität.
Global software development: the dimension of culture.
Siakas, K., Balstrup, B., Georgiadou, E. and Berki, E. 2005. Global software development: the dimension of culture. IADIS virtual multi conference on computer science and information systems.. 26 Apr 2005
PERFUMES: a scent of product quality characteristics
Siakas, K. and Georgiadou, E. 2005. PERFUMES: a scent of product quality characteristics. in: Bennetts, P., Ross, M. and Staples, G. (ed.) Current issues in software quality Swindon British Computer Society (BCS).
Knowledge sharing in virtual and networked organisations in different organisational and national cultures.
Siakas, K. and Georgiadou, E. 2008. Knowledge sharing in virtual and networked organisations in different organisational and national cultures. in: Bolisani, E. (ed.) Building the knowledge society on the Internet: sharing and exchanging knowledge in networked environments. London Information Science.
Restructuring: managing change and maintaining software quality.
Saunders, B. and Georgiadou, E. 2000. Restructuring: managing change and maintaining software quality. in: Georgiadou, E. (ed.) INSPIRE V: quality and software development: teaching and training issues. London British Computer Society (BCS).
Towards making learning agents think of their roles in the learning process through a problem-based learning grid.
Oriogun, P. and Georgiadou, E. 2000. Towards making learning agents think of their roles in the learning process through a problem-based learning grid. in: Seng, T. (ed.) Problem-based learning: educational innovation across disciplines: a collection of selected papers. Singapore Temasek Centre for Problem-based Learning.
Towards ensuring the development of capabilities through the use of the problem-based learning grid.
Oriogun, P. and Georgiadou, E. 2000. Towards ensuring the development of capabilities through the use of the problem-based learning grid. in: 1st annual conference of the LTSN centre for information and computer sciences: "the move from teaching to learning." Faculty of Informatics, University of Ulster.
Professional issues in a software engineering module: case study reports on students' coursework on ethical decision making.
Oriogun, P., Cook, J. and Georgiadou, E. 2001. Professional issues in a software engineering module: case study reports on students' coursework on ethical decision making. in: Dawson, R. (ed.) Pathways to software quality. Swindon British Computer Society (BCS).
An evaluation of the impact of integrated business and information solutions (IBIS) on the growth of small and medium sized enterprises (SMEs) in Nigeria.
Ojukwu, D. and Georgiadou, E. 2004. An evaluation of the impact of integrated business and information solutions (IBIS) on the growth of small and medium sized enterprises (SMEs) in Nigeria. in: Khosrowpour, M. (ed.) Innovations through information technology: proceedings of the 15th information resources management association international conference. Hershey, PA. Idea Group.
Maximising the benefits of B2B e-commerce by SMEs in developing countries: the cluster model alternative.
Ojukwu, D. and Georgiadou, E. 2005. Maximising the benefits of B2B e-commerce by SMEs in developing countries: the cluster model alternative. 8th international working conference of IFIP working group (WG) 9.4.. Abuja, Nigeria 26 - 28 May 2005
Quality improvement through the adoption of integrated business and information solutions (IBIS): a case study of Nigerian small and medium sized enterprises (SMEs)
Ojukwu, D. and Georgiadou, E. 2004. Quality improvement through the adoption of integrated business and information solutions (IBIS): a case study of Nigerian small and medium sized enterprises (SMEs). in: Edgar-Nevill, D., Ross, M. and Staples, G. (ed.) New approaches to software quality Swindon British Computer Society (BCS).
Gender studies on the participation of women in IT: a comparison between UK and Malaysia.
Hassan, N., Kuan, C., Ross, M. and Georgiadou, E. 2005. Gender studies on the participation of women in IT: a comparison between UK and Malaysia. in: Archibald, J. (ed.) The gender politics of ICT. London Middlesex University Press.
A framework for the design and execution of controlled experiments in software engineering
Georgiadou, E. 2007. A framework for the design and execution of controlled experiments in software engineering. 2007 SQM and INSPIRE Conferences. University of Tampere, Finland 01 - 02 Aug 2007
Scenarios of software value: putting software quality in context.
Sheriff, M. and Georgiadou, E. 2007. Scenarios of software value: putting software quality in context. 2007 SQM and INSPIRE Conferences.. University of Tampere, Finland Aug 2007
In search for a widely applicable and accepted software quality model for software quality engineering
Cote, M., Suryn, W. and Georgiadou, E. 2007. In search for a widely applicable and accepted software quality model for software quality engineering. Software Quality Journal. 15 (4), pp. 401-416. https://doi.org/10.1007/s11219-007-9029-0
FIAIFM: a model towards bridging the digital divide.
Saleh, M. and Georgiadou, E. 2008. FIAIFM: a model towards bridging the digital divide. IADIS international e-society 2008. Algarve, Portugal 09 - 12 Apr 2008
Towards knowledge sharing using a flexible teaching framework for developing and supporting resource-based learning
Siakas, K. and Georgiadou, E. 2007. Towards knowledge sharing using a flexible teaching framework for developing and supporting resource-based learning. in: Berki, E. (ed.) Inspire XII: improving quality in computing education Swindon British Computer Society (BCS).
Considering divergent cultural values in technology enabled learning.
Siakas, K. and Georgiadou, E. 2008. Considering divergent cultural values in technology enabled learning. in: Network for Teaching Information Society: NETIS Project: textbook. NETiS.
Quality assurance of curricula through the use of an integrated framework for programme validation.
Mitchell, I., Sheriff, M. and Georgiadou, E. 2008. Quality assurance of curricula through the use of an integrated framework for programme validation. Tempus JEP-27178-2006, Dissemination Workshop.. Yerevan, Armenia Sep 2008
Removing the barriers to accessibility: technologies and pedagogies of on-line learning: accessible courseware shared spaces.
Hartzipanagos, S., Georgiadou, E. and Sadler, C. 2002. Removing the barriers to accessibility: technologies and pedagogies of on-line learning: accessible courseware shared spaces. in: Wagner, E. (ed.) Open and distance learning in Europe and beyond: rethinking international co-operation: proceedings of the 2002 EDEN annual conference. Budapest European Distance Education.
Towards a methodology for the management of the computer forensics process.
Jahankhani, H., Georgiadou, E. and Taal, A. 2008. Towards a methodology for the management of the computer forensics process. Management and social responsibility, 11th international syposium: SymOrg 2008. Belgrade, Serbia 10 - 13 Sep 2008
Resource-based learning and teaching: concerns, conflicts, consensus, community.
Georgiadou, E., Hatzipanagos, S. and Berki, E. 2005. Resource-based learning and teaching: concerns, conflicts, consensus, community. in: ACS/IEEE International conference on computer systems and applications. IEEE.
INSPIRE V: quality and software development: teaching and training issues.
Georgiadou, E., King, G., Pouyioutas, P., Ross, M. and Staples, G. 2000. INSPIRE V: quality and software development: teaching and training issues. London British Computer Society (BCS).
Measuring the understandability of a graphical query language through a controlled experiment
Georgiadou, E. and Keramopoulos, E. 2001. Measuring the understandability of a graphical query language through a controlled experiment. in: Dawson, R. (ed.) Pathways to software quality Swindon British Computer Society (BCS).
Information systems failures: whose responsibility?
Georgiadou, E. and George, C. 2006. Information systems failures: whose responsibility? in: Dawson, R. (ed.) Learning and teaching issues in software quality [INSPIRE XI] Swindon British Computer Society (BCS).
Student self and peer assessment: a question of professionalism.
Georgiadou, E. and Dalcher, D. 2004. Student self and peer assessment: a question of professionalism. in: Edgar-Nevill, D., Ross, M. and Staples, G. (ed.) INSPIRE IX: software quality education for tomorrow's professionals. Swindon British Computer Society (BCS).
Distance learning: technologies; enabling learning at own place, own pace, own time.
Georgiadou, E. and Siakas, K. 2006. Distance learning: technologies; enabling learning at own place, own pace, own time. in: Dawson, R. (ed.) Learning and teaching issues in software quality. Swindon British Computer Society (BCS). pp. 29-40
Technology-based learning: cultural dimensions and considerations.
Georgiadou, E. and Siakas, K. 2003. Technology-based learning: cultural dimensions and considerations. in: Gray, E. (ed.) INSPIRE VIII: quality in teaching and technology based learning. London British Computer Society (BCS). pp. 23-34
Quality improvement through the identification of controllable and uncontrollable factors in software development
Georgiadou, E., Siakas, K. and Berki, E. 2003. Quality improvement through the identification of controllable and uncontrollable factors in software development. in: Messnarz, R. (ed.) EuroSPI 2003 proceedings: European software process improvement Graz Technischen Universität. pp. 31-35
Software process and product improvement: a historical perspective.
Georgiadou, E. 2003. Software process and product improvement: a historical perspective. Cybernetics and Systems Analysis. 39 (1), pp. 125-142. https://doi.org/10.1023/A:1023833428613
Towards a generic, multilayered, customisable, software quality model.
Georgiadou, E. 2003. Towards a generic, multilayered, customisable, software quality model. in: Gray, E. (ed.) Software quality management XI: process improvement and project management issues. Swindon British Computer Society (BCS).
FATHOM: a framework for assessment through hybridising of methods.
Georgiadou, E. 2002. FATHOM: a framework for assessment through hybridising of methods. in: King, G. (ed.) Software quality management X: issues of quality management and process improvement. Swindon British Computer Society (BCS).
Ethics, logistics and pragmatism of student group work
Georgiadou, E. 2005. Ethics, logistics and pragmatism of student group work. in: Bennetts, P., Ross, M. and Staples, G. (ed.) INSPIRE X : quality issues in the teaching of computing London British Computer Society (BCS).
Professional issues in software engineering curricula: case studies in ethical decision making.
Georgiadou, E. and Oriogun, P. 2001. Professional issues in software engineering curricula: case studies in ethical decision making. in: Proceedings: International symposium on technology and society, 2001 (ISTAS 2001). IEEE.
LEARN: an alternative formal semantics definition.
Karakitsos, G., Berki, E. and Georgiadou, E. 2003. LEARN: an alternative formal semantics definition. in: Proceedings of the international conference on software engineering research and practice. CSREA Press. pp. 871-876
The knowledge society: can we continue to ignore gender and cultural issues?
Georgiadou, E., Hassan, N., Siakas, K. and Ross, M. 2007. The knowledge society: can we continue to ignore gender and cultural issues? in: Berki, E. (ed.) Inspire XII: improving quality in computing education Swindon British Computer Society (BCS).
Reconciling stakeholder conflicts by analysing apparently contradicting notions of value in SE projects.
Georgiadou, E. and Sheriff, M. 2008. Reconciling stakeholder conflicts by analysing apparently contradicting notions of value in SE projects. Software Quality Management 2008 and Inspire 2008. University of Ulster, Northern Ireland 18 - 19 Mar 2008 British Computer Society (BCS). pp. 129-144
GEQUAMO II - verification, validation and improvement of a generic, multilayered, customisable, software quality model
Georgiadou, E. 2008. GEQUAMO II - verification, validation and improvement of a generic, multilayered, customisable, software quality model. SQM 2008 and INSPIRE 2008 BCS Conference. University of Ulster, Northern Ireland 18 - 19 Mar 2008 British Computer Society (BCS). pp. 233-246
A survey of object-oriented methods as predecessors to UML.
Georgiadou, E. and Cordero, M. 2000. A survey of object-oriented methods as predecessors to UML. in: Hawkins, C. (ed.) Software quality management VIII: approaches to quality management. Swindon British Computer Society (BCS).
Perspectives in software quality.
Dawson, R., Georgiadou, E., Linecar, P., Ross, M. and Staples, G. 2006. Perspectives in software quality. Swindon British Computer Society (BCS).
Learning and teaching issues in software quality.
Dawson, R., Georgiadou, E., Linecar, P., Ross, M. and Staples, G. Dawson, R., Georgiadou, E., Linecar, P., Ross, M. and Staples, G. (ed.) 2006. Learning and teaching issues in software quality. Swindon British Computer Society (BCS).
Software quality model requirements for software quality engineering.
Georgiadou, E., Cote, M. and Suryn, W. 2006. Software quality model requirements for software quality engineering. Software Quality Management & INSPIRE Conference (BCS). 2006
Testing, evolution and implementation issues in metaCASE and computer assisted method engineering (CAME) environments.
Georgiadou, E., Berki, E., Lyytinen, K., Holcombe, M. and Yip, J. 2002. Testing, evolution and implementation issues in metaCASE and computer assisted method engineering (CAME) environments. in: King, G. (ed.) Software quality management X: issues of quality management and process improvement. Swindon British Computer Society (BCS). pp. 267-269
Process metamodelling and method engineering as tools for improved software quality management: a chronological review and evaluation critique considering the need for a new scientific discipline.
Georgiadou, E. and Berki, E. 2003. Process metamodelling and method engineering as tools for improved software quality management: a chronological review and evaluation critique considering the need for a new scientific discipline. in: Gray, E. and King, G. (ed.) Software quality management XI: process improvement and project management issues. Swindon British Computer Society (BCS).
Agile quality or depth of reasoning: applicability versus suitability respecting stakeholders' needs.
Georgiadou, E., Siakas, K. and Berki, E. 2007. Agile quality or depth of reasoning: applicability versus suitability respecting stakeholders' needs. in: Stamelos, I. and Sfetsos, P. (ed.) Agile software development quality assurance. London Information Science Reference. pp. 23-55
An evaluation framework for the utilisation of requirements management tools: maximising the quality of organisational communication and collaboration
Berki, E., Georgiadou, E. and Holcombe, M. 2004. An evaluation framework for the utilisation of requirements management tools: maximising the quality of organisational communication and collaboration. Edgar-Nevill, D., Ross, M. and Staples, G. (ed.) 12th International Conference on Software Quality Management, SQM2004. Canterbury Christ Church University, Canterbury, UK 2004 London British Computer Society (BCS).
Investigating the applicability of the Taguchi method to software development.
Georgiadou, E. and Barbour, N. 2001. Investigating the applicability of the Taguchi method to software development. Quality Week 2001. San Francisco, California, USA 29 May - 01 Jun 2001
GEQUAMO—a generic, multilayered, customisable, software quality model
Georgiadou, E. 2003. GEQUAMO—a generic, multilayered, customisable, software quality model. Software Quality Journal. 11 (4), pp. 313-323. https://doi.org/10.1023/A:1025817312035
Knowledge creation and sharing through student-lecturer collaborative group coursework
Georgiadou, E., Siakas, K. and Berki, E. 2006. Knowledge creation and sharing through student-lecturer collaborative group coursework. Feher, P. (ed.) ECKM 2006: The 7th European Conference on Knowledge Management. Corvinus University of Budapest, Hungary 04 - 05 Sep 2006 Academic Conferences International (ACI). pp. 678-689
Social, legal and professional issues of computing
Duquenoy, P., Jones, S., Rahanu, H. and Diaper, D. 2005. Social, legal and professional issues of computing. London, UK Middlesex University Press.
Towards formalised guidelines for migrating structured designs to UML: a case study.
Georgiadou, E., Berki, E., Ross, M. and Cordero, M. 2005. Towards formalised guidelines for migrating structured designs to UML: a case study. Software Quality Journal. 13 (1), pp. 31-69. https://doi.org/10.1007/s11219-004-5260-0
Requirements engineering and process modelling in software quality management: towards a generic process metamodel
Berki, E., Georgiadou, E. and Holcombe, M. 2004. Requirements engineering and process modelling in software quality management: towards a generic process metamodel. Software Quality Journal. 12 (3), pp. 265-283. https://doi.org/10.1023/B:SQJO.0000034711.87241.f0
Empirical measurement of the effects of cultural diversity on software quality management.
Georgiadou, E. and Siakas, K. 2002. Empirical measurement of the effects of cultural diversity on software quality management. Software Quality Journal. 10 (2), pp. 169-180. https://doi.org/10.1023/A:1020528024624
Outcome: centred evaluation of traditional and open and distance teaching and learning methods for software engineers.
Georgiadou, E. and Berki, E. 2001. Outcome: centred evaluation of traditional and open and distance teaching and learning methods for software engineers. Holmberg, C. and Wagner, E. (ed.) EDEN 10th anniversary conference: Learning without limits: developing the next generation of education. Stockholm, Sweden 10 - 13 Jun 2001 Budapest European Distance and E-Learning Network (EDEN).
Failed information systems projects: definition in terms of neglect of professional ethics
Rahanu, H., Davies, J. and Rogerson, S. 1999. Failed information systems projects: definition in terms of neglect of professional ethics. Failure and Lessons Learned in Information Technology Management. 3 (1), pp. 1-22.
Teaching professional and ethical aspects of computing: a case study approach
Rahanu, H. 1999. Teaching professional and ethical aspects of computing: a case study approach. ACM SIGCAS Computers and Society. 29 (4), pp. 32-37. https://doi.org/10.1145/572199.572207
Software quality management from a cross-cultural viewpoint
Siakas, K., Georgiadou, E. and Sadler, C. 1999. Software quality management from a cross-cultural viewpoint. Software Quality Journal. 8 (2), pp. 85-95. https://doi.org/10.1023/A:1008948709011
An experimental examination of program maintainability as a function of structuredness
Georgiadou, E., Karakitsos, G., Stasinopoulos, D., Sadler, C. and Jones, R. 1994. An experimental examination of program maintainability as a function of structuredness. Software Quality Management II: 2nd International conference. Edinburgh Aug 1994 WIT Press. pp. 751-764 https://doi.org/10.2495/SQM940522