Narrative and design for wellbeing: a user-centered approach

Article

Jordan, P., Bardill, A., Herd, K. and Grimaldi, S. 2020. Narrative and design for wellbeing: a user-centered approach. ACTIO - Journal of Technology in Design, Film Arts and Visual Communication. (4), pp. 85-107. https://doi.org/10.15446/actio.n4.96251
TypeArticle
TitleNarrative and design for wellbeing: a user-centered approach
AuthorsJordan, P., Bardill, A., Herd, K. and Grimaldi, S.
Abstract

The narratives that we have about our lives can affect our wellbeing. The Products and services that we own or use can play a role in these narratives (Jordan, Bardill, Herd and Grimaldi 2020) – the car that says "I am a success", the toy that says "I am a good parent" or the customer-care that lets me know that "I am not important.”
In an exploratory study, 41 undergraduate students described experiences with two different products or services – one that enabled and one that failed to enable a desired narrative. These 82 case studies were analysed to explore concepts relevant to narrative in the context of product and service use.
We identify six different ways in which a product or service can enable a narrative, evaluate Jung’s archetypes as a means of narrative classification, and explore the roles of products and users in enabling stories. The implications for user research and design are explored.

KeywordsNarrative, wellbeing, design, ergonomics, affective design, emotional design
PublisherUniversidad Nacional de Colombia
JournalACTIO - Journal of Technology in Design, Film Arts and Visual Communication
ISSN2665-1890
Publication dates
Print05 Oct 2020
Publication process dates
Deposited03 Aug 2020
Accepted03 Jun 2020
Output statusPublished
Accepted author manuscript
File Access Level
Restricted
Accepted author manuscript
File Access Level
Restricted
Web address (URL)https://revistas.unal.edu.co/index.php/actio/article/view/96251
Digital Object Identifier (DOI)https://doi.org/10.15446/actio.n4.96251
LanguageEnglish
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