Digital transformation of incumbent service firms: legacy removal strategies
Article
Gooderham, P., Meyer, C., Stensaker, I., Elter, F., Madsen, A. and Pedersen, T. 2023. Digital transformation of incumbent service firms: legacy removal strategies. Beta: Scandinavian Journal of Business Research. 37 (1), pp. 1-22. https://doi.org/10.18261/beta.37.1.3
Type | Article |
---|---|
Title | Digital transformation of incumbent service firms: legacy removal strategies |
Authors | Gooderham, P., Meyer, C., Stensaker, I., Elter, F., Madsen, A. and Pedersen, T. |
Abstract | For strategic leaders of incumbent service firms, the challenge of digital transformation involves the removal of legacy IT systems without sacrificing critical income streams. We argue that the removal of these is a distinct component of the third core constituent of dynamic capabilities – transforming. Employing two case studies, DNB and Telenor, we explore the micro-level processes through which strategic leaders attempted to remove technology-related legacy to foster digital transformation. Both DNB and Telenor viewed legacy removal as critical for digital transformation. To theorize the micro-foundations of legacy removal, we examined the approaches top management either used or considered using to remove legacy. Our analysis revealed three distinctive approaches to legacy removal: escaping, shrinking, and terminating (‘big-bang’ versus ‘step-by-step’). |
Keywords | digital transformation; legacy removal; incumbent firms; strategic leadership |
Sustainable Development Goals | 9 Industry, innovation and infrastructure |
Middlesex University Theme | Creativity, Culture & Enterprise |
Publisher | Scandinavian University Press |
Journal | Beta: Scandinavian Journal of Business Research |
ISSN | 0801-3322 |
Electronic | 1504-3134 |
Publication dates | |
Online | 14 Dec 2023 |
Sep 2023 | |
Publication process dates | |
Accepted | 27 Nov 2023 |
Deposited | 06 Dec 2023 |
Output status | Published |
Accepted author manuscript | License File Access Level Open |
Copyright Statement | This is the Accepted Manuscript version of the paper. The Version of Record is published at https://doi.org/10.18261/beta.37.1.3. |
Digital Object Identifier (DOI) | https://doi.org/10.18261/beta.37.1.3 |
Language | English |
https://repository.mdx.ac.uk/item/x6512
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Accepted author manuscript
03_Beta_1-23_Gooderham (språkvasket av AK).pdf | ||
License: CC BY 4.0 | ||
File access level: Open |
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