Managing human resource management tensions in project-based organisations: evidence from Bangalore

Article

Mathew, J., Srinavasan, V., Croucher, R. and Gooderham, P. 2023. Managing human resource management tensions in project-based organisations: evidence from Bangalore. Human Resource Management Journal. 33 (2), pp. 432-451. https://doi.org/10.1111/1748-8583.12439
TypeArticle
TitleManaging human resource management tensions in project-based organisations: evidence from Bangalore
AuthorsMathew, J., Srinavasan, V., Croucher, R. and Gooderham, P.
Abstract

We examine human resource management (HRM) in a large Bangalore project-based software company. Diverse adaptations of organisation-level HRM exist in projects, generating heterogeneous HRM practices across the organisation, resulting in management–employee tensions. Paradoxes are managed through a comprehensive, detailed and complementary set of structural and relational coping mechanisms, designed to promote employee commitment. These mechanisms were only partially successful, largely because of ongoing client interventions in project management. The motivations for and directions of client interventions are closely linked to the type of work undertaken in projects. Service market imperatives limit managers' scope to negotiate such interventions.

Keywordscoping mechanisms; India; project-based organisations; paradox theory; tensions
Sustainable Development Goals9 Industry, innovation and infrastructure
Middlesex University ThemeCreativity, Culture & Enterprise
PublisherWiley
JournalHuman Resource Management Journal
ISSN0954-5395
Electronic1748-8583
Publication dates
Online14 Apr 2022
Print07 Apr 2023
Publication process dates
Submitted03 Sep 2020
Accepted14 Jan 2022
Deposited17 Feb 2022
Output statusPublished
Publisher's version
License
File Access Level
Open
Copyright Statement

© 2022 The Authors. Human Resource Management Journal published by John Wiley & Sons Ltd.
This is an open access article under the terms of the Creative Commons Attribution License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited.

Digital Object Identifier (DOI)https://doi.org/10.1111/1748-8583.12439
LanguageEnglish
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Houssart, J. and Croucher, R. 2013. Intervention programmes in mathematics and literacy: teaching assistants’ perceptions of their training and support. School Leadership & Management. 33 (5), pp. 427-439. https://doi.org/10.1080/13632434.2013.800475
The impact of the national minimum wage on labour productivity in Britain
Croucher, R. and Rizov, M. 2012. The impact of the national minimum wage on labour productivity in Britain. E-Journal of International and Comparative Labour Studies. 1 (3-4), pp. 263-289.
Between welfare and bargaining: union heterogeneity in Europe’s Far East
Croucher, R. and Morrison, C. 2012. Between welfare and bargaining: union heterogeneity in Europe’s Far East. in: Wood, G. and Demirbag, M. (ed.) Handbook of Institutional Approaches to International Business Edward Elgar Publishing . pp. 438-459
Legacies, conflict and path dependence in the former Soviet Union
Morrison, C., Croucher, R. and Cretu, O. 2012. Legacies, conflict and path dependence in the former Soviet Union. British Journal of Industrial Relations. 50 (2), pp. 329-351. https://doi.org/10.1111/j.1467-8543.2010.00840.x
Political congruence and trade union renewal
Upchurch, M., Croucher, R. and Flynn, M. 2012. Political congruence and trade union renewal. Work, Employment and Society. 26 (5), pp. 857-868. https://doi.org/10.1177/0950017012451643
A Rawlsian basis for core labour rights
Croucher, R., Kelly, M. and Miles, L. 2012. A Rawlsian basis for core labour rights. Comparative Labor Law and Policy Journal. 33 (2), pp. 297-320.
Organisational culture and effectiveness: a three perspective analysis
Mathew, J. 2008. Organisational culture and effectiveness: a three perspective analysis. PhD thesis Cardiff University
Global unions, global business: global union federations and international business. 2nd edition
Croucher, R. and Cotton, E. 2011. Global unions, global business: global union federations and international business. 2nd edition. London, UK Libri Publishing.
Mauritius 1938: the origins of a milestone in colonial trade union legislation
Croucher, R. and McIlroy, J. 2013. Mauritius 1938: the origins of a milestone in colonial trade union legislation. Labor History. 54 (3), pp. 223-239. https://doi.org/10.1080/0023656X.2013.804268
Gramsci, counter-hegemony and labour union–civil society organisation coalitions in Malaysia
Miles, L. and Croucher, R. 2013. Gramsci, counter-hegemony and labour union–civil society organisation coalitions in Malaysia. Journal of contemporary Asia. 43 (3), pp. 413-427. https://doi.org/10.1080/00472336.2013.775754
Political congruence: a conceptual framework and historical case study
Croucher, R. and Upchurch, M. 2012. Political congruence: a conceptual framework and historical case study. Labor History. 53 (2), pp. 205-223. https://doi.org/10.1080/0023656X.2012.679396
Employees' entrepreneurial contributions to firms in Russia, 1995–2004
Croucher, R. and Rizov, M. 2011. Employees' entrepreneurial contributions to firms in Russia, 1995–2004. Human Resource Management Journal. 21 (4), pp. 415-431. https://doi.org/10.1111/j.1748-8583.2011.00184.x
Employee turnover, HRM and institutional contexts.
Croucher, R., Wood, G., Brewster, C. and Brookes, M. 2012. Employee turnover, HRM and institutional contexts. Economic and Industrial Democracy. https://doi.org/10.1177/0143831X11424768
Union influence in post-socialist Europe
Croucher, R. and Rizov, M. 2012. Union influence in post-socialist Europe. Industrial and Labor Relations Review. 65 (3), pp. 630-650. https://doi.org/10.1177/001979391206500307
Management, worker responses and an enterprise trade union in transition
Croucher, R. and Morrison, C. 2012. Management, worker responses and an enterprise trade union in transition. Industrial Relations: A Journal of Economy and Society. 51 (s1), pp. 583-604. https://doi.org/10.1111/j.1468-232X.2012.00691.x
Culture, employee outcomes and performance: an empirical analysis of Indian software firms
Mathew, J., Ogbonna, E. and Harris, L. 2012. Culture, employee outcomes and performance: an empirical analysis of Indian software firms. Journal of World Business. 47 (2), pp. 194-203. https://doi.org/10.1016/j.jwb.2011.04.006
Co-determination and working time accounts in the German finance industry
Singe, I. and Croucher, R. 2004. Co-determination and working time accounts in the German finance industry. Industrial Relations Journal. 35 (2), pp. 153-168.
US multi-nationals and the German industrial relations system
Singe, I. and Croucher, R. 2005. US multi-nationals and the German industrial relations system. Management revue. 16 (1), pp. 123-137.
Consultation in a British utilities company: reinforcing the hierarchy?
Croucher, R. and Singe, I. 2005. Consultation in a British utilities company: reinforcing the hierarchy? Journal of Industrial Relations. 47 (4), pp. 471-475. https://doi.org/10.1111/j.1472-9296.2005.00186.x
Die Einführung des britischen Mindestlohns.
Croucher, R. 2005. Die Einführung des britischen Mindestlohns. Arbeit. 2, pp. 94-102.
Divisions in the movement: the national unemployed workers’ movement and its rivals in comparative perspective
Croucher, R. 1995. Divisions in the movement: the national unemployed workers’ movement and its rivals in comparative perspective. in: Andrews, G., Fishman, N. and Morgan, K. (ed.) Opening the books: essays on the social and cultural history of British Communism London Pluto Press. pp. 23-43
Potential future developments in HRM
Croucher, R. and Mayo, A. 2008. Potential future developments in HRM. in: Muller-Camen, M., Croucher, R. and Leigh, S. (ed.) Human resource management: a case study approach Chartered Institute of Personnel Development. pp. 489-490
Employment relations
Croucher, R. and Higgins, P. 2008. Employment relations. in: Muller-Camen, M., Croucher, R. and Leigh, S. (ed.) Human resource management: a case study approach Chartered Institute of Personnel Development. pp. 317-338
Critical issues in employee relations (2): global unions
Croucher, R. 2010. Critical issues in employee relations (2): global unions. in: Roper, I., Prouska, R. and Chatrakul Na Ayudhya, U. (ed.) Critical issues in human resource management London Chartered Institute of Personnel Development. pp. 195-211
The Coventry branch of the minority movement
Croucher, R. 1975. The Coventry branch of the minority movement. Society for the study of labour history bulletin. 30, pp. 37-41.
Women and militancy in the munitions industries, 1935-45
Croucher, R. 1979. Women and militancy in the munitions industries, 1935-45. Society for the study of labour history bulletin. 38, pp. 8-9.
The management of trust-based working time in Germany
Singe, I. and Croucher, R. 2003. The management of trust-based working time in Germany. Personnel Review. 32 (4), pp. 492-509.
The right to request flexible working in Britain: the Law and organisational realities
Croucher, R. and Kelliher, C. 2005. The right to request flexible working in Britain: the Law and organisational realities. International Journal of Comparative Labour Law and Industrial Relations. 21 (3), pp. 503-520.
Union influence in post-socialist Europe.
Croucher, R. and Rizov, M. 2011. Union influence in post-socialist Europe. London Middlesex University.
Governance mechanisms for the promotion of social capital for knowledge transfer in multinational corporations
Gooderham, P., Minbaeva, D. and Pedersen, T. 2011. Governance mechanisms for the promotion of social capital for knowledge transfer in multinational corporations. Journal of management studies.. 48 (1), pp. 123-150. https://doi.org/10.1111/j.1467-6486.2009.00910.x
One European model of HRM? Cranet empirical contribution
Gooderham, P. and Nordhaug, O. 2011. One European model of HRM? Cranet empirical contribution. Human Resource Management Review. 21 (1), pp. 27-36. https://doi.org/10.1016/j.hrmr.2010.09.009
Human resource management in US subsidiaries in Europe and Australia: centralisation or autonomy?
Fenton-O'Creevy, M., Gooderham, P. and Nordhaug, O. 2008. Human resource management in US subsidiaries in Europe and Australia: centralisation or autonomy? Journal of International Business Studies. 39 (1), pp. 151-166. https://doi.org/10.1057/palgrave.jibs.8400313
Dynamic capabilities as antecedents of the scope of related diversification: the case of small firm accountancy practices
Døving, E. and Gooderham, P. 2008. Dynamic capabilities as antecedents of the scope of related diversification: the case of small firm accountancy practices. Strategic Management Journal. 29 (8), pp. 841-857. https://doi.org/10.1002/smj.683
The impact of the UK national minimum wage on productivity by low-paying sectors and firm-size groups: report to the Low Pay Commission.
Rizov, M. and Croucher, R. 2011. The impact of the UK national minimum wage on productivity by low-paying sectors and firm-size groups: report to the Low Pay Commission. London The Low Pay Commission.
The impact of minimum wages on the youth labour market: an international literature review for the Low Pay Commission
Croucher, R. and White, G. 2011. The impact of minimum wages on the youth labour market: an international literature review for the Low Pay Commission. London The Low Pay Commission.
Labour management in Belarus: transcendent retrogression.
Danilovich, H. and Croucher, R. 2011. Labour management in Belarus: transcendent retrogression. Journal of Communist Studies and Transition Politics. 27 (2), pp. 241-262. https://doi.org/10.1080/13523279.2011.564095
Measuring competing explanations of human resource management practices through the Cranet survey: cultural versus institutional explanations
Brookes, M., Croucher, R., Fenton-O'Creevy, M. and Gooderham, P. 2011. Measuring competing explanations of human resource management practices through the Cranet survey: cultural versus institutional explanations. Human Resource Management Review. 21 (1), pp. 68-79. https://doi.org/10.1016/j.hrmr.2010.09.012
Decision-taking on human resource issues.
Croucher, R. and Druker, J. 2001. Decision-taking on human resource issues. Employee Relations. 23 (1), pp. 55-74. https://doi.org/10.1108/01425450110366273
Chinese migrant worker representation and institutional change: social or centralist corporatism?
Croucher, R. and Miles, L. 2010. Chinese migrant worker representation and institutional change: social or centralist corporatism? Asian Journal of Comparative Law. 5 (1). https://doi.org/10.2202/1932-0205.1245
Employee involvement in Ukrainian companies
Croucher, R. 2010. Employee involvement in Ukrainian companies. International Journal of Human Resource Management. 21 (14), pp. 2659-2676. https://doi.org/10.1080/09585192.2010.523582
National institutions and employers' age management practices in Britain and Germany: path dependence and option exploration
Muller-Camen, M., Croucher, R., Flynn, M. and Schroeder, H. 2011. National institutions and employers' age management practices in Britain and Germany: path dependence and option exploration. Human Relations. 64 (4), pp. 507-530. https://doi.org/10.1177/0018726710396246
Context, strategy and financial participation: a comparative analysis
Croucher, R., Brookes, M., Wood, G. and Brewster, C. 2010. Context, strategy and financial participation: a comparative analysis. Human Relations. 63 (6), pp. 835-855. https://doi.org/10.1177/0018726709343654
Corporate governance and employees in South Africa.
Croucher, R. and Miles, L. 2010. Corporate governance and employees in South Africa. Journal of Corporate Law Studies. 10 (2), pp. 367-389. https://doi.org/10.5235/147359710793129435
Moldovan employment relations: "path dependency"?
Morrison, C. and Croucher, R. 2010. Moldovan employment relations: "path dependency"? Employee Relations. 32 (3), pp. 227-247. https://doi.org/10.1108/01425451011038771
The influences on direct communication in British and Danish Firms: country, 'strategic HRM' or unionisation?
Croucher, R., Parry, E. and Gooderham, P. 2006. The influences on direct communication in British and Danish Firms: country, 'strategic HRM' or unionisation? European Journal of Industrial Relations. 12 (3), pp. 267-286. https://doi.org/10.1177/0959680106068913
A German employee network and union renewal: the Siemenskonflikt
Croucher, R., Martens, H. and Singe, I. 2007. A German employee network and union renewal: the Siemenskonflikt. Relations Industrielles / Industrial Relations. 62 (1), pp. 143-169. https://doi.org/10.7202/015801ar
The legal structuring of women's collective voice in the South Korean workplace
Croucher, R. and Miles, L. 2009. The legal structuring of women's collective voice in the South Korean workplace. Journal of contemporary Asia. 39 (2), pp. 231-246. https://doi.org/10.1080/00472330902723816
Employee communication
Croucher, R. and Chartered Institute of Personnel and Development 2008. Employee communication. in: Muller-Camen, M., Croucher, R. and Leigh, S. (ed.) Human resource management : a case study approach London Chartered Institute of Personnel and Development. pp. 355-376
Transnationale Gewerkschaftskooperationen-Erfahrung und Forschungsfragen.
Croucher, R., Kruse, W., Martens, H., Singe, I. and Tech, D. 2004. Transnationale Gewerkschaftskooperationen-Erfahrung und Forschungsfragen. Dortmund Beiträge aus der Forschung, SFS Dortmund.
Flexible working time and interest representation in German and British banking.
Croucher, R. and Singe, I. 2002. Flexible working time and interest representation in German and British banking. in: Zeytinoglu, I. (ed.) Flexible work arrangements: conceptualizations and international experiences. Kluwer Law International. pp. 147-160
Unions and the informal sector: the case of Ghana.
Croucher, R. 2007. Unions and the informal sector: the case of Ghana. in: Wood, G. and Brewster, C. (ed.) Industrial Relations in Africa Palgrave. pp. 209-215
Industrial relations in Francophone Africa: the case of Niger.
Croucher, R. 2007. Industrial relations in Francophone Africa: the case of Niger. in: Wood, G. and Brewster, C. (ed.) Industrial Relations in Africa Palgrave. pp. 198-204
Human resource management: a case study approach.
Muller-Camen, M., Croucher, R. and Leigh, S. 2008. Human resource management: a case study approach. Chartered Institute of Personnel and Development.
Varieties of firm: complementarity and bounded diversity
Wood, G., Croucher, R., Brewster, C., Collings, D. and Brookes, M. 2009. Varieties of firm: complementarity and bounded diversity. Journal of Economic Issues. XLIII (1), pp. 241-260.
Skills and training: a strategic role for trade unions or the limits of neoliberalism?
McIlroy, J. and Croucher, R. 2008. Skills and training: a strategic role for trade unions or the limits of neoliberalism? in: Daniels, G. and McIlroy, J. (ed.) Trade Unions in a Neoliberal World: British Trade Unions under New Labour London Routledge. pp. 283-315
Organisational culture and commitment: a study of an Indian software organisation
Mathew, J. and Ogbonna, E. 2009. Organisational culture and commitment: a study of an Indian software organisation. The International Journal of Human Resource Management. 20 (3), pp. 654-675. https://doi.org/10.1080/09585190802707433
German employers' inputs to employee skills development
Croucher, R. and Brookes, M. 2009. German employers' inputs to employee skills development. Industrial Relations: A Journal of Economy and Society. 48 (2), pp. 231-236. https://doi.org/10.1111/j.1468-232X.2009.00555.x
Global unions, global business: global union federations and international business
Croucher, R. and Cotton, E. 2009. Global unions, global business: global union federations and international business. London, UK Middlesex University Press.
Human resource management and performance in European firms
Rizov, M. and Croucher, R. 2009. Human resource management and performance in European firms. Cambridge Journal of Economics. 33 (2), pp. 253-272. https://doi.org/10.1093/cje/ben037
Retired members in a British union
Flynn, M. and Croucher, R. 2006. Retired members in a British union. Work, Employment and Society. 20 (3), pp. 593-603. https://doi.org/10.1177/0950017006067004
The impact of trade union education; a study of three countries in Eastern Europe
Croucher, R. 2004. The impact of trade union education; a study of three countries in Eastern Europe. European Journal of Industrial Relations. 10 (1), pp. 90-109. https://doi.org/10.1177/0959680104041190
Enforcing a national minimum wage: the British case
Croucher, R. and White, G. 2007. Enforcing a national minimum wage: the British case. Policy Studies. 28 (2), pp. 145-161. https://doi.org/10.1080/01442870701309080
'Peak' employers' organisations: international attempts at transferring experience
Croucher, R., Tyson, S. and Wild, A. 2006. 'Peak' employers' organisations: international attempts at transferring experience. Economic and Industrial Democracy. 27 (3), pp. 463-484. https://doi.org/10.1177/0143831X06065964
Are Works Councils and Joint Consultative Committees a threat to Trade Unions? A comparative analysis
Brewster, C., Wood, G., Croucher, R. and Brookes, M. 2007. Are Works Councils and Joint Consultative Committees a threat to Trade Unions? A comparative analysis. Economic and Industrial Democracy. 28 (1), pp. 49-77. https://doi.org/10.1177/0143831X07073027
Collective and individual voice: convergence in Europe?
Brewster, C., Croucher, R., Wood, G. and Brookes, M. 2007. Collective and individual voice: convergence in Europe? International Journal of Human Resource Management. 18 (7), pp. 1246-1262. https://doi.org/10.1080/09585190701393582
The impact of bundles of strategic human resource management practices on the performance of European firms
Gooderham, P., Parry, E. and Ringdal, K. 2008. The impact of bundles of strategic human resource management practices on the performance of European firms. The International Journal of Human Resource Management. 19 (11), pp. 2041-2056. https://doi.org/10.1080/09585190802404296
Flexible working practices and the trade unions
Croucher, R. and Brewster, C. 1998. Flexible working practices and the trade unions. Employee Relations. 20 (5), pp. 443-452. https://doi.org/10.1108/01425459810238710