Fit for purpose evaluation: the case of a public information kiosk for the socially disadvantaged.

Book chapter

Wong, B., Springett, M. and Keith, S. 2005. Fit for purpose evaluation: the case of a public information kiosk for the socially disadvantaged. in: People and Computers XIX - The Bigger Picture: Proceedings of HCI 2005 (BCS Conference) Springer Verlag. pp. 149-165
Chapter titleFit for purpose evaluation: the case of a public information kiosk for the socially disadvantaged.
AuthorsWong, B., Springett, M. and Keith, S.
Abstract

This work was funded through the Citizens Advice Bureau, London. It highlighted the fact that systems evaluated as being usable, can still fail to meet the needs of users. Using field data collected on CAB's information kiosks, their user/clientele profiles, information needs, and information seeking abilities, a framework was developed that helped the CAB understand the characteristics of the community that their systems need to support. The results have been provided to HM Treasury for policy evaluation for supporting future work. This work is being extended to develop technologies to support low literacy users of e-gov and e-social services systems.

Page range149-165
Book titlePeople and Computers XIX - The Bigger Picture: Proceedings of HCI 2005 (BCS Conference)
PublisherSpringer Verlag
ISBN
Hardcover1-84628-192-X
Publication dates
Print01 Sep 2005
Publication process dates
Deposited21 Oct 2008
Output statusPublished
Web address (URL)http://portal.acm.org/citation.cfm?id=1211392
LanguageEnglish
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