Overview of behaviour characteristics of high and low literacy users: information seeking of an online social service system
Book chapter
Kodagoda, N., Wong, B. and Khan, N. 2009. Overview of behaviour characteristics of high and low literacy users: information seeking of an online social service system. in: Gross, T., Gulliksen, J., Kotzé, P., Oestreicher, L., Palanque, P., Prates, R. and Winckler, M. (ed.) Human-Computer Interaction – INTERACT 2009: 12th IFIP TC 13 International Conference, Uppsala, Sweden, August 24-28, 2009, Proceedigns Part I Springer.
| Chapter title | Overview of behaviour characteristics of high and low literacy users: information seeking of an online social service system |
|---|---|
| Authors | Kodagoda, N., Wong, B. and Khan, N. |
| Abstract | We investigated the differences in information seeking behaviours between low and high literacy users on an on-line social service system called the “Adviseguide” website. Ten volunteers participated in the study. Using the UK’s National Skills for Life Survey, five were classified as high literate; five as low literate. Participants had four information search tasks that vary in difficulty: easy, medium and difficult. Observations, video recording, and a semi structured interview technique were used. The data were analysed using Grounded Theory and Emergent Themes Analysis approach. We identified eight information seeking behaviour characteristics; Reading/ Scanning, Focus, Satisfied, Verification, Recovery, Trajectories, Representation and Abandon. Results showed that low and high literacy users demonstrated critically different characteristics. |
| Book title | Human-Computer Interaction – INTERACT 2009: 12th IFIP TC 13 International Conference, Uppsala, Sweden, August 24-28, 2009, Proceedigns Part I |
| Editors | Gross, T., Gulliksen, J., Kotzé, P., Oestreicher, L., Palanque, P., Prates, R. and Winckler, M. |
| Publisher | Springer |
| Series | Lecture Notes in Computer Science. |
| ISBN | |
| Hardcover | 9783642036545 |
| Publication dates | |
| 2009 | |
| Publication process dates | |
| Deposited | 26 Mar 2010 |
| Output status | Published |
| Additional information | 12th IFIP TC 13 International Conference, Uppsala, Sweden, August 24-28, 2009, Proceedings, Part I. |
| Digital Object Identifier (DOI) | https://doi.org/10.1007/978-3-642-03655-2_8 |
| Language | English |
https://repository.mdx.ac.uk/item/826zx
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