Managerial leadership development – action learning as an agent in planning and implementing quality improvement projects in London Ambulance Service

Conference item

Sanyal, C., Haddock-Millar, J., Hartog, M., Rigby, C. and Kalman, D. 2025. Managerial leadership development – action learning as an agent in planning and implementing quality improvement projects in London Ambulance Service. 2025 International Conference: Action Learning. Manchester, UK 07 - 09 Apr 2025
TitleManagerial leadership development – action learning as an agent in planning and implementing quality improvement projects in London Ambulance Service
AuthorsSanyal, C., Haddock-Millar, J., Hartog, M., Rigby, C. and Kalman, D.
Abstract

We explore the practice of action learning (AL) as a key component within a bespoke management programme designed to develop knowledge, skills and practice in business and management within specific organisational context. An action research approach has been integrated into the programme evaluation, and this was applied as a research methodology for this study. The practice of AL facilitation, alongside AL member participation and engagement are investigated through facilitator observations, feedback from AL members and review of service improvement projects. The paper demonstrates how AL can be used as an agent in leadership and management development to create a space for collaborative learning and reflections to support individual management and leadership capability and action to implement an effective work-based quality improvement project in line with organisational objectives and values.

KeywordsAction Learning; Managerial Leadership Development; Quality Improvement Projects
Sustainable Development Goals4 Quality education
Middlesex University ThemeCreativity, Culture & Enterprise
Conference2025 International Conference: Action Learning
Publication process dates
Completed07 Apr 2025
Deposited13 Nov 2025
Output statusPublished
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Restricted
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This work has been done in collaboration with LAS and confirmed consent.

Additional information

This will be submitted as a referred paper in the Action Learning: Research & Pratice Journal.

LanguageEnglish
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