Troubling the notion of satisfied students
Article
Gibbs, P. and Dean, A. 2014. Troubling the notion of satisfied students. Higher Education Quarterly. 68 (4), pp. 416-431. https://doi.org/10.1111/hequ.12039
| Type | Article |
|---|---|
| Title | Troubling the notion of satisfied students |
| Authors | Gibbs, P. and Dean, A. |
| Abstract | This paper investigates whether students’ personal happiness is different from student satisfaction and considers if this may have consequences for university policy and management. It does this by comparing happiness and satisfaction in two cohorts of students from two United Kingdom universities. One is a distinctive research university and the other a university whose heritage has been in the polytechnic sector prior to its charter, referred to as a post-1992 university. The results, although preliminary, do appear to show that satisfied students are also happy students. However, what contributes to these states of being is different. The implication for institutional policy is discussed and a warning that to assume satisfaction (measured by satisfaction survey results) as happiness might be problematic in addressing improvement in the student experience. |
| Research Group | Centre for Education Research and Scholarship (CERS) |
| Publisher | WileyBlackwell |
| Journal | Higher Education Quarterly |
| ISSN | 0951-5224 |
| Publication dates | |
| Online | 20 Mar 2014 |
| 11 Oct 2014 | |
| Publication process dates | |
| Deposited | 13 Feb 2014 |
| Submitted | 2014 |
| Output status | Published |
| Accepted author manuscript | |
| Copyright Statement | This is the peer reviewed version of the following article: Gibbs, P. and Dean, A. (2014), Troubling the Notion of Satisfied Students. Higher Education Quarterly, 68: 416–431. doi:10.1111/hequ.12039, which has been published in final form at https://doi.org/10.1111/hequ.12039. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving. |
| Digital Object Identifier (DOI) | https://doi.org/10.1111/hequ.12039 |
| Language | English |
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