Student satisfaction or happiness? : a preliminary rethink of what is important in the student experience
Article
Gibbs, P. and Dean, A. 2015. Student satisfaction or happiness? : a preliminary rethink of what is important in the student experience. Quality Assurance in Education.. 23 (1), pp. 5-19. https://doi.org/0.1108/QAE-10-2013-0044
| Type | Article |
|---|---|
| Title | Student satisfaction or happiness? : a preliminary rethink of what is important in the student experience |
| Authors | Gibbs, P. and Dean, A. |
| Abstract | Purpose: There is an influential, but not uncontested (Tsinidou et al., 2010) literature concerning Higher Education Institutes (HEIs) as education service providers, functioning like any other business (e.g.DeShields, 2005). Eagle and Brennan (2007: 4) argue that academic staff, as service providers are thus vital to delivery. Using a service model and traditional corporate quality frameworks, there is temptation to measure how a service ethos serves recipients and co-producers – students, donor, industry and sponsors – negating education’s transformative and uncertain nature, rather than taking the externality of process delivery as a guide. We investigate the purpose of the complex open system of higher education and explore this transformative experience as personal flourishing, where students come to terms with a way of being, matching their potentiality with their agency and leading to profound happiness. |
| Research Group | Centre for Education Research and Scholarship (CERS) |
| Publisher | Emerald |
| Journal | Quality Assurance in Education. |
| ISSN | 0968-4883 |
| Publication dates | |
| 01 Jan 2015 | |
| Publication process dates | |
| Deposited | 19 Dec 2014 |
| Accepted | 05 Aug 2014 |
| Output status | Published |
| Accepted author manuscript | |
| Digital Object Identifier (DOI) | https://doi.org/0.1108/QAE-10-2013-0044 |
| Language | English |
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